Please read our terms and conditions for Season Tickets before booking.
1. When you purchase a Season Ticket for the first time, you will need to provide a passport-sized photograph. This will enable us to issue you with your photocard, which must accompany your Season Ticket. Your photocard can then be used with any further Season Ticket that you purchase. Please remember, children may require proof of age. If a photocard is lost or the true likeness of the holder changes, a new photocard is required before it can be used with a Season Ticket. We will issue a replacement Season Ticket with the new photocard serial number in these circumstances. An administration charge may be made.
2. Duplicates and refunds are available for holders of monthly or annual Season Tickets. Only one replacement will normally be allowed. You must inform the office from which it was bought as soon as possible and agree to return the lost ticket if found. An administration charge will be made. A second replacement may be allowed if the original Season Ticket is returned to us within one month of notification of the loss, or if the first or second request for a duplicate arose as a result of theft, robbery, fire or other exceptional circumstances, the facts of which have been reported to the police, the fire service or another appropriate body. No more than two duplicate Season Tickets will be issued within any 12-month period under any circumstances. A refund may be made on monthly (or longer duration) tickets from the issuing office provided that there are at least seven days validity remaining. A refund is calculated from the date the Season Ticket is returned.
Direct Debit payments/guarantee
3. The Direct Debit scheme is only available to National Express East Coast annual Season Ticket Holders making the journeys indicated in bold on the table below and is not available for any other ticket. All conditions relating to Season Tickets apply.
4. This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.
If you would like to pay for your Season Ticket by Direct Debit simply complete a Direct Debit mandate which is available at National Express East Coast Travel Centres and online. Just take it into a National Express East Coast Travel Centre along with your completed application form. You will also need to bring along the following:
- Current Season Ticket (if renewing)
- 2 forms of ID (e.g. gas bill, driving licence)
- Valid photocard or passport photograph
- Bank or Building Society details including account number and sort code
Please note that a completed application form must be presented at least 24 hours in advance of the intended start date of your Season Ticket.
If the amounts to be paid or the payment dates change, National Express East Coast will advise you 10 working days in advance of your account being debited or as otherwise agreed.
If an error is made by us or your bank/building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
You can cancel a Direct Debit at any time, by writing to your bank or building society. Please also send a copy of your letter to us – National Express East Coast Treasury Department, Shared Service Centre, 1st Floor, The Octagon, 27 Middlebrough, Colchester, CO1 1TG.
At the time of purchase you will be asked to pay 25% of the overall total. The remaining cost will be collected in four further instalments, approximately every two months.